Hampton Medical Centre

Hampton Medical Centre 2015-11-18 Person 2 5 0

Called at half 8 and was on hold till 9 then got cut off can never get through on phone

Hampton Medical Centre 2015-10-27 Person 2 5 0

Why can't we just phone and make an appointment. This call back system is terrible. It's embarrassing to have to say why you need to make an appointment over the phone. I have to call while on the school run and really don't want to discuss it in front of other people. The doctor then calls you back and you have to go though it all again on the phone. If I'm at work I can't take calls in private do everyone know why I need to see the doctor.... It's embarrassing.

Hampton Medical Centre 2015-08-29 Person 2 5 0

On Saturday (22nd) I visited the practice at 09:05 to collect my repeat prescription. There was a lady in front of me and she was checked in. This left just myself with no one else behind me or phones ringing etc; I said to the receptionist that I was there to collect my repeat prescription. I was disappointed when they told me that they do not issue them on a Saturday and that I would have to visit Monday - Friday. I would understand if the receptionist was rushed off their feet with patients coming and going and phones ringing, but this was not the case, there was only me there. When asked why they couldn't issue the prescription they said that the practice was open on extended hours on Saturday. I explained that I work longer hours than the surgery and the receptionist made several suggestions such as, send in a S.A.E. or let the chemist collect my prescription. I did not know about these alternative methods and after looking at them I would prefer to collect my prescription from the surgery. I only wanted them to open the drawer and issue the prescription. I was then asked how I had managed to collect previous prescriptions. I told the receptionist that I collected them on my day off, which is usually a week day. My next week day off is not until the 8th September. Unfortunately I don't have family of friends in the area that can collect for me. In my mind this not not very good customer service. It also means that I will have to make another journey which could have been avoided. How does the receptionist know how important a particular prescription is to a patient? I was given a leaflet about the surgery's hours and services etc; After this two minute conversation I left empty handed and very disappointed. Why can't they issue a prescription on a Saturday, particularly if they are not dealing with lots of patients and constant phones ringing? I am a single working professional man. If someone makes what I call an "unusual" request I always try to accommodate. Surely common sense should prevail in a case like this?

Hampton Medical Centre 2015-08-20 Person 2 5 0

I have now had the disgraceful experience of seeing my Wife suffering from a stomach upset with serious diarrea for over 4 weeks and after seeing a Doctor at this practice was given a test which was supposed to be urgent so that the correct medication could be given.. Three times now she phoned this surgery and was told that the Dictor concerned had not looked at the results yet On two occasions she was told by a very rude receptionist that a Doctor would phone her back that day and on both occasions no Doctor phoned back.. She is still waiting for the correct Medication She is still suffering from acute Diarrea.. This is as bad as it gets from a once good practice.. I would not recommending this place to anyone in its present poor service I have written letters to both the manager and the head partner in previous occasions but have to date been ignored If this is the attitude then what is the point of suggesting any thing to improve the Patient experience if you just get ignored The Doctors in general are excellent as are the Nurses however the Practice is poorly run and a lot of the time the receptionists are both rude and in my opinion too lazy to help patients at a time they most need it

Hampton Medical Centre 2015-05-27 Person 2 5 0

The doctor didn't speak great English and it is almost impossible to get an appointment without using the emergency booking system. No good if you have a job!